Code of Conduct

Our team will always treat customer communication with politeness, kindness and honesty. In support of this, we will not offer any response to rude or aggressive communication.


Hair Products and Extension Wear

The Extensionist Consultancy Inc. is not responsible for the way in which you use any product you purchase from our business. Additionally, we do not accept responsibility for any damage that may occur after/ due to installation of our products or services, as a result of misuse or failure to adhere to our instructions.



You agree to indemnify, defend and hold harmless The Extensionist Consultancy Inc. studio, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the The Extensionist services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.


Returns Policy

Due to the nature of our products we CANNOT accept the returns of used hair extensions and hair pieces as they are classed as Hygienic Product. Here at The Extensionist, we take matters of Hygiene and Public safety extremely serious.


Deposits & Refunds 

All payments, including deposits are 100% non-refundable. Please ensure you are certain of your purchase before you order. Additionally, once the service has been completed, there are no refunds on any aspect of the costs associated with the service. However, if there is a manufacturer defect, we will look at replacing the hair for you within 7 days of purchase. If you happen to have issues with your hair or service, please contact us immediately, as we strive for excellence and client happiness!!

Payment Plan Refunds 

For those clients using our payment plan service, you are entitled to a refund of any "undelivered service". Once the treatment has been provided and the invoice is closed, all products and services are 100% non-refundable, and all above policies are in effect.



All prices are subject to changes without notice, and all prices are on a client-to-client basis, due to hair texture, length, method, colours etc.



The Extensionist Academy & Service Studio may at anytime terminate or suspend any part of our services without notice.



All video,  images and text used by The Extensionist are copyrighted; use of this material without written permission is not permitted and illegal. All videos, text or images taken of clients by The Extensionist may be used for promotions and advertising at any time, and is the copyright of The Extensionist Consultancy Inc.


Extensionist Salons Inc.